Returns
At LashedByNat, hygiene and customer safety are extremely important to us. As our products are designed for use around the eyes and may come into direct contact with a personβs eyes, we have strict requirements regarding damaged, faulty or incorrect products.
π¦ Unboxing Video Requirement
To be eligible for a refund or replacement for any damaged, faulty or incorrect item, customers are required to record a continuous video while opening their LashedByNat package.
The video must:
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Clearly show the package before it has been opened.
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Show that the package has not previously been opened, tampered with or used.
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Show the customer opening the package on camera.
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Clearly show the product(s) immediately after opening.
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Clearly capture any damage, faults, leakage, contamination, missing items or other issues with the product or packaging.
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Be clear enough for our team to assess the issue.
The video should begin before the package is opened and continue through the unboxing process. Please do not open or use the products before recording the video.
β οΈ Why is an unboxing video required?
Our products are hygiene-sensitive items, including eyelash extensions, lash products and liquids that are used around the eyes. Because of the nature of these products, we need to ensure that any damage or faults occurred before the package was opened or handled by the customer.
An unboxing video provides evidence of the condition of the package and products at the time they were received and helps us fairly assess any claims.
β No Unboxing Video = Claim May Be Declined
If an unboxing video is not provided, LashedByNat reserves the right to decline a refund or replacement for claims relating to damaged, faulty, opened or incorrect products.
Once products have been opened, handled or used, we may be unable to determine whether an issue was present when the order was received. Due to hygiene and safety considerations, opened or used products may not be eligible for return.
𧴠Hygiene & Product Safety
For hygiene and safety reasons, we generally cannot accept returns of products that have been opened, used, tested or otherwise handled, particularly products intended for use around the eyes.
This includes eyelash extension products and liquid products such as lash shampoos or other eye-area products.
π© How to Make a Claim
If you believe your order has arrived damaged, faulty or incorrect:
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Do not use the product.
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Record your unboxing video, beginning with the unopened package.
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Clearly show the issue in the video.
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Contact LashedByNat as soon as possible with your order number and the video evidence.
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Our team will review the claim and advise you of the next steps.
Claims will be assessed individually based on the evidence provided.
By placing an order with LashedByNat, customers acknowledge and agree to these return and refund requirements.
At LashedByNat, your safety and hygiene are our top priorities.
Due to the nature of our products,Β all sales are final. Lashes are applied directly to the eyes, and for health and sanitation reasons, weΒ do not accept returns, exchanges, or refundsΒ once products have been delivered. We cannot guarantee the condition of items once they are in a customerβs care.
Damaged or Incorrect ItemsΒ
If you receive an item that isΒ damaged or incorrect, please contact us withinΒ 48 hours of deliveryΒ with clear photos of the issue. We will review the situationΒ and, if approved, provide a replacement or store credit at our discretion. Items must be unused and in original packaging.
Final Sale Items
All discounted or promotional items are consideredΒ final saleΒ and are not eligible for replacement or credit.
By making a purchase from LashedByNat, you acknowledge and agree to this policy.
If you have any questions before placing your order, feel free to reach out, weβre always happy to help π
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